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US Pharm. 2009;34(10):8.
Westlake Village, CA — A study conducted by J.D. Power and Associates uncovered that while pharmacy customers with prescription drug coverage are more satisfied with their pharmacy experience, it does not matter whether they have a public–private insurance like Medicare Part D or wholly private insurance. The study also revealed that customers with higher pharmacy satisfaction scores are more loyal to the pharmacies they use and generate higher revenue per visit. Highly satisfied customers are three times more likely to say they “definitely will” return to their pharmacy and at least seven times more likely to say they “definitely will” recommend their pharmacy.
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U.S. Pharmacist is a monthly journal dedicated to providing the nation's pharmacists with up-to-date,
authoritative, peer-reviewed clinical articles relevant to contemporary pharmacy practice in a variety of settings,
including community pharmacy, hospitals, managed care systems, ambulatory care clinics, home care organizations,
long-term care facilities, industry and academia. The publication is also useful to pharmacy technicians, students,
other health professionals and individuals interested in health management. Pharmacists licensed in the U.S. can earn
Continuing Education credits through Postgraduate Healthcare Education, LLC, accredited by the Accreditation Council for Pharmacy Education (ACPE)
as a provider of continuing pharmacy education.
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