COUNSELING
On a regular basis, most pharmacists must interact with patients who have mental illnesses.
Articles discussing the liability of pharmacists or pharmacies for failing to warn patients about risks associated with the use of medications abound.
Community pharmacists can influence how OTC medications should be used and, in many instances, which products are actually purchased by patients.
It seems a day doesn't go by that I don't ask myself "Whatever happened to customer service?" During the winter holidays when telephone, Internet, and store traffic was at an all-time high, a drop-off in customer service may be unacceptable, but it is understandable.