RETAIL PHARMACY
It is amazing to me how many issues relating to retail pharmacy haven't changed all that much over the past two decades.
During my retail pharmacy career, nothing made my blood boil more than hearing a patient ask me, How hard is it to fill a prescription? All you have to do is pour pills from one bottle to another...
It seems a day doesn't go by that I don't ask myself "Whatever happened to customer service?" During the winter holidays when telephone, Internet, and store traffic was at an all-time high, a drop-off in customer service may be unacceptable, but it is understandable.