US Pharm. 2009;34(10):8.
Westlake Village, CA — A study conducted by J.D. Power and Associates uncovered that while pharmacy customers with prescription drug coverage are more satisfied with their pharmacy experience, it does not matter whether they have a public–private insurance like Medicare Part D or wholly private insurance. The study also revealed that customers with higher pharmacy satisfaction scores are more loyal to the pharmacies they use and generate higher revenue per visit. Highly satisfied customers are three times more likely to say they “definitely will” return to their pharmacy and at least seven times more likely to say they “definitely will” recommend their pharmacy.
